45% of the time they do a good job with shirts. Other then that I wouldn't trust them with anything else. And don't get your clothes tailored there either.... I'm still having nightmares.
Not responding or being available for customers= bad business
Standing outside at 8:01pm with one of many burnt ties! Should have read these reviews before coming here... What a joke..
Quick service but beware of the "$2 a garment" slogan. Apparently a tablecloth isn't a garment...
Destroying clothing at a dry cleaner and not taking responsibility= bad business
My Brother-Inlaw brought a high dollar sleeping bag into this pitiful establishment, they lost the sleeping bag for 2 months..He asked for either store credit or for the money back for a new one. It was 4 weeks before hunting season. The store did nothing.. After 2 1/2 months, and a Month after he bought a brand new one, the store found it.. They didnt even offer him some type of reimbursement, or store credit.. Just an I'm sorry.. Thats not the way to run a successful business...
Maybe this low cost/ high volume model is flawed. The adage, "you get, what you pay for", holds true.
My barely used ( worn twice) and high quality dress shirt was destroyed during the cleaning process. The shirt was given to me with the manager indicating it was already ripped when I brought it in for cleaning....unequivocally false. I was the told in early November that the manager would review the tape to determine if the shirt was damaged when I brought it in....? It's now the end of December and I haven't heard a word. I also can't get through when calling the location.
-- Edited review to 3 stars, manager gave a decent 101 on tie care the day after and offered a small credit on a future services. Notable that it has been over a year later and I've never gone back to a Zips to use my account credit.
Zips Dry Cleaners is a US Laundry based in Pikesville, Maryland. Zips Dry Cleaners is located at 1220 Reisterstown Rd, Pikesville, MD 21208, USA.
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